Orders Return Policy of Orderpak.pk

You would have 3 days after the product is delivered to you to inform us that you want to return it. If your product meets the criteria mentioned below for return can be initiated by calling our helpline at 021 37290073 or sending us an email at return@orderpak.pk

Our Return Policy is very simple you just have to follow the procedures and send us an email at [email protected] to our Customer Services Department with the following detailed information.

• Order Number/Order ID
• Order confirmation date
• Name of the Customer
• Mode of Payment executed
• Your Contact Number

Please note the following items are restricted to return owing to certain business, health, or hygiene reason.

• Sunglasses
• Watches
• Cosmetics
• Under Garments
• Vegetable & Fruits
• Skincare or hair-care products
• Innerwear or Swimwear
• Frozen Items
• Perfumes and Fragrances
• Custom or Made to Order products
• Imported on Order products
• Certain Sale products

Returning an item is simple, just follow the steps mentioned below:

Check if your product meets all requirements
Call the Orderpak helpline and request a return
Send us an email
Pack items and attach the invoice
Arrange product pick up or drop off
Your returned item will be quality-checked

If validated and Quality Check passes, you will be refunded for the item.

Warranty Policy

Please be informed that Orderpak.pk is completely an E-commerce Online platform to facilitate the buyer and seller therefore Orderpak.pk does not offer any product warranties as these are provided by the manufacturers or brands of products. However, our Customer Service Department will assist you in any way possible to figure out how to claim your warranty from the company, or warranty provider.

Warranty claims are subject to the warranty coverage of the item you have purchased, if the product has a warranty from the brand, a warranty card will be included in the packaging. Please follow the following steps to initiate a warranty claim.

If your product is non-functional or broken on arrival, you can call the Orderpak.pk helpline at (021) 37290073 within 1 day of delivery to initiate an exchange or return of the product.
If your product produces a fault post the initial 3 days of delivery but is within the warranty timeline, you can call our Customer Service Department and provide the following information from your receipt and warranty card to initiate a warranty claim

• Order Number
• Order Date

To claim a warranty directly from the brand, please contact the authorized service center using the details stated on the warranty card provided with the item.

Item Details

Warranty Period (on warranty card)

Nature of fault

Note: We urge you to save the invoice and warranty card together to ease the warranty claim process