Frequently asked question

When you have placed your order, we will send you an acknowledgement email that we have received your order and it is under process.

Once the order is ready you will receive a call from our customer service department to confirm the delivery date and time.

You can call us to cancel your order provided that the order in not dispatched or you want to change it then you need to call the Customer Services Department of Orderpak for the new order.

In normal cases, it takes 3-5 business days but sometimes it may take more than it.

Orderpak delivers products all over Karachi.

It is not necessary to have an account to shop with Orderpak, yet as you shop with Orderpak having a registered account, it will give you a faster, safer and convenient shopping experience.

But you can shop as a guest on Orderpak Website.

In case a product is unavailable after the order is placed, you will be informed via call and afterwards, you may order an alternative product or may cancel the order (if any refund will be applicable, it will also be initiated within 24 hours).

If you are having trouble placing products in your cart, please make sure that you have made all relevant selections. If you still have problems, this may also mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team for further help in this regard.

You can contact us through call or having a chat with our online customer support representatives.

The groceries delivered are taken from the top brands having a signature of providing quality products and we at Orderpak also ensures the quality and packaging of products before delivering it so that you can get the best produced and finely packaged groceries.

Delivery charges apply as per the product ordered, its specification, weight, size and dimension.

There are no hidden costs in the prices charged.

Yes, you surely can sign up for Orderpak account.

Yes, your data will be saved by Orderpak with utmost confidentiality to improve the shopping experience and for repeat order.

By signing up on Orderpak, you can track record of all the orders you place as well as saving yourself to provide personal information repeatedly thus giving a faster and safer experience to shop with Orderpak.

You should log in through “LOGIN” tab on the top right corner of the website.

The prices charged for the product are set to give the best value to you, so negotiation is price deems to be unnecessary.

To pay Orderpak, you can avail the following modes of payment:

1) Cash on Delivery

2) Easy Paisa

3) Jazz Cash

Pre-payment for order placement is 100% safe and easy. However, Orderpak also offers you the possibility to pay through Cash on Delivery (CoD). With CoD, you can pay in cash to our delivery agent upon receipt of your order.

As you order, there is no amount limit to order through cash on delivery option.

You will pay when the shipment will arrive at your given shipping address.

We will deliver the products to provided location and in case of your unavailability, it may be handed over to any associated person within your reach to provide you your order and keeping record (name, signature, relation etc) of that person with us. Moreover, we may also reschedule the delivery if you were unavailable at the time of your order delivery.

Yes, you can change the delivery address of your order.

Yes, it can be changed provided the order is not already dispatched.

Our delivery agent will be delivering your order.

Our fleet of vans is maintained to deliver orders.

We will reschedule the delivery after contacting you.

Yes, our Customer Services Department will contact you before the order will be delivered to you.

We value your time and a best shopping experience with Orderpak, so we will be delivering orders timely. The exemption is with the unavoidable and sudden circumstances like traffic congestion or in transit tragedies that may abstain us to be on time, in case we will be late, you will be informed beforehand.

There are 2 slots of delivery. The orders will be delivered throughout the weekdays except on weekend and public holidays.

Contact Orderpak at our helpline, through call or even chat online with our customer support representatives available to facilitate you.

You can call us to cancel your order provided that the order in not dispatched.

You can contact us through call or having a chat with our online customer support representatives.